A picture says a thousand words, they say. So here is one that shows how many tweets there were for #nmbs the last 30 days. For those of you outside Belgium, the nmbs is the flemish name for the Belgian Trainroad company. #SNCB is the french name for the same company.
(I pulled this graph and the tweet list below from my Twitalytics program that I’m working on…)
With this picture you immediately notice how May 26 seems especially active. Let’s see what sort of secondary keywords people where using that day in conjunction with #nmbs:
#nmbs(69) #fail(13) #news(5) #schaarbeek(3) #fb(3) #bxl(3) #breaking(3) #bommelding(3) #terroralert(2) #noord(2) #eu(2)
We can already deduce from these keywords (and my memory of the day) that there was a bomb alert that put the whole train system out of order for several hours.
People were not happy. Out of the 69 tweets for that day about the keyword #nmbs, 13 include the secondary keyword #fail. That’s 18% percent of the tweets that can immediately be considered negative ! It’s actually more, if you check the tweets themselves.
Here’s a small extract of what the people were tweeting (this is in flemish mostly):
It’s nice to have a timeline view on how many tweets per day. Graphs do tell more than just words and numbers…It actually gave me some more ideas to implement !
[Update: I have added a demo page to my little app that follows the #nmbs keyword]